Return, Refund & Warranty Policy
Last Updated: 06/01/2026
At Revival Audio Systems, every product is designed and manufactured with care, precision, and attention to detail. Because nearly all of our products are custom-designed, made-to-order, or manufactured specifically for each customer's vehicle and project, our policies differ from those of traditional retail stores.
Our goal is simple: if we make a mistake, we will make it right. We proudly stand behind our craftsmanship and are committed to providing exceptional customer service before, during, and after your purchase.
1. Custom-Made Products
Most products sold by Revival Audio Systems are built specifically for each customer's order. Production often begins shortly after an order is placed, and products cannot typically be restocked or resold to another customer.
For this reason, all custom-made and made-to-order products are considered final sale unless otherwise stated in this policy or required by applicable law.
2. Order Cancellations
Orders may be canceled before production begins.
Once production, fabrication, 3D printing, assembly, machining, finishing, or other manufacturing processes have started, cancellation may no longer be possible.
If production has not yet begun, approved cancellations may be subject to payment processing fees or other non-recoverable costs incurred by Revival Audio Systems.
3. Returns
Because our products are custom-manufactured, we generally do not accept returns.
However, we will gladly accept returns for inspection if:
• The product contains a verified manufacturing defect.
• The product was damaged during shipping.
• The wrong product was shipped.
• The product does not fit or function as intended due to an error in our design or manufacturing.
If you believe one of these situations applies, please contact us as soon as reasonably possible after receiving your order.
Before authorizing a return, we may request photographs, videos, measurements, installation details, or other information to help evaluate the issue.
Products must not be returned without prior authorization.
If a return is approved, we will provide return instructions.
4. Refunds
Because our products are custom-built specifically for each customer, we generally do not provide refunds.
Refunds are not available because:
• You changed your mind.
• You no longer need the product.
• You ordered the wrong product or incorrect options.
• You purchased incompatible equipment.
• Your project changed after ordering.
• You decided not to complete your installation.
• You found a different product elsewhere.
Instead of issuing refunds for custom-built products, we are committed to working with every customer to resolve legitimate manufacturing or workmanship concerns.
If we determine that a problem is the result of our workmanship or manufacturing, we may, at our sole discretion:
• Repair the product.
• Rework or modify the product.
• Manufacture a replacement product.
• Replace defective components.
• Provide another reasonable solution that restores the intended functionality of the product.
Our objective is for every customer to receive a product that performs as intended.
5. One-Year Limited Warranty
Revival Audio Systems warrants to the original purchaser that products manufactured by us will be free from defects in materials and workmanship for a period of one (1) year from the date of delivery.
If a manufacturing defect occurs during the warranty period under normal installation and normal use, we will, at our sole discretion:
• Repair the product.
• Rework the product.
• Manufacture a replacement product.
• Replace defective components.
Warranty coverage applies only to defects resulting from our manufacturing process or workmanship.
Examples of covered defects may include:
• Structural cracking resulting from manufacturing defects.
• Failure of bonded or assembled components caused by manufacturing defects.
• Manufacturing defects that prevent the product from functioning as intended.
• Hardware supplied by Revival Audio Systems that fails due to manufacturing defects.
• Verified defects in materials used during manufacturing.
6. What Is Not Covered
This Limited Warranty does not cover damage or failures resulting from:
• Improper installation.
• Improper wiring.
• Electrical shorts.
• Incorrect fuse sizing.
• Vehicle accidents.
• Collisions.
• Abuse or misuse.
• Negligence.
• Improper handling.
• Dropping the product.
• Drilling, cutting, trimming, sanding, or modifying the product.
• Painting, coating, or refinishing.
• Excessive amplifier power.
• Speaker clipping or overdriving.
• Racing or commercial use.
• Water intrusion.
• Flooding.
• Fire.
• Chemical exposure.
• Fuel or oil contamination.
• Solvent damage.
• Corrosion.
• UV exposure beyond normal automotive conditions.
• Heat exposure beyond normal automotive operating conditions.
• Damage caused during installation or removal.
• Normal cosmetic wear.
• Scratches.
• Minor color variations.
• Surface texture variations resulting from manufacturing.
• Normal aging of materials.
The warranty also does not cover problems resulting from inaccurate vehicle information supplied by the customer, previous repairs, aftermarket modifications, custom interiors, body repairs, or any condition outside the control of Revival Audio Systems.
7. Warranty Claims
If you believe your product is covered under this warranty, please contact us before attempting any repair or modification.
We may request:
• Proof of purchase.
• Photographs.
• Videos.
• Measurements.
• Installation details.
• Additional information necessary to evaluate the claim.
If necessary, we may request that the product be returned for inspection before determining warranty eligibility.
Customers are responsible for shipping the product to Revival Audio Systems unless otherwise agreed.
If the warranty claim is approved, Revival Audio Systems will repair, rework, or replace the product and cover the cost of shipping the repaired or replacement product back to the customer.
8. Warranty Limitations
This Limited Warranty applies only to products manufactured by Revival Audio Systems.
It does not cover:
• Installation labor.
• Removal or reinstallation costs.
• Tuning services.
• Diagnostic charges.
• Shipping costs to our facility.
• Vehicle downtime.
• Rental vehicles.
• Towing expenses.
• Damage to other vehicle components.
• Loss of use.
• Lost income.
• Any incidental, indirect, or consequential damages unless required by applicable law.
This warranty is non-transferable and applies only to the original purchaser.
9. Our Commitment
We build products for enthusiasts because we are enthusiasts ourselves.
Every product leaving our workshop is something we would proudly install in our own classic vehicle. While custom-built products cannot simply be returned to a shelf, we firmly believe that standing behind our craftsmanship is more important than offering a traditional return policy.
If the issue is our responsibility, we will work with you until it is resolved. Whether that means providing technical support, reworking a product, manufacturing a replacement, or finding another reasonable solution, our goal is to ensure that every customer receives a product worthy of the Revival Audio Systems name.
Nothing in this policy limits any rights that cannot legally be waived under applicable consumer protection laws.